Refund policy
Return & Exchange Policy – Charm Nagri
All sales are final. At present, we do not offer returns.
We request you to be sure about the size before placing your order.
For any sizing assistance, please feel free to reach out to us at charmnagri@gmail.com or +918387899547.
• Customized products are not eligible for return or exchange.
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Exchanges
We offer exchanges only in the following cases:
• Damaged product
• Wrong size received
• Wrong product received
Size Exchange
• A ₹250 charge will be applicable for pickup and re-shipping.
• Exchange requests must be raised within 48 hours of delivery.
Damaged or Incorrect Product
• Please share a clear unboxing video and product photos within 24 hours of delivery.
• Our team will review the request and assist you at the earliest.
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Refunds
• Refunds are issued only in cases of damaged or incorrect products.
• Customers may choose between:
• Exchange to new product, or
• Store credit, as per preference.
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Important Notes
• Products must be unused, unwashed, and in original condition, with all tags intact.
• As our products are handcrafted, slight variations may occur and are not considered defects.
